Returns are accepted in the original packaging within 14 days of the date of purchase. Returns are not accepted after 14 days from date of purchase.
Returns are subject to review and we will inform you within a reasonable period if your return will be processed and your refund will be processed. Only regular priced items may be refunded. Sale items are non-refundable.
To follow up on the status of your return, please contact us atinfo@midstreamcycles.co.zaor(012) 9421158.
Please note a15% Handling Feeapplies.
Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us(012) 942 1158 with details of the product and the specific defect(s).
You can send the item you consider defective via courier to:
Suite 003, Stand 4427, Midstream Ridge Drive, Midstream, Gauteng, South Africa, 1692
Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time, whether you are entitled to a replacement as a result of the defect.
If you are eligible, we will send you a replacement product.
EXCEPTIONS:
Some items are not refundable and not exchangeable. These include: tyres sealants, lubes, and products that are offered on Sale. Any exceptions are up to the discretion of Midstream Cycles management.T&C’s Apply
Shipping
To return the item(s) you purchased, please send it via courier to:
Suite 003, Stand 4427, Midstream Ridge Drive, Midstream, Gauteng, South Africa, 1692
Refunds and returns will attract additional shipping fees. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to goods during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Shipping Disclaimer
Midstream Cycles uses Fastway Couriers for deliveries.
Products in stock will be delivered within 1 – 3 working days.
Products not in store will take approximately 2 – 10 working days to be delivered. Midstream Cycles will not be held liable for any delays in deliveries by our couriers
Warranty Disclaimer
Warranties on all products lies with the specific supplier of the product and not with Midstream Cycles as a store. The warranty applies only to the original owner and is not transferable. We will require a proof of purchase to process any warranty claims for products purchased from Midstream Cycles. All warranties will be reviewed by the supplier and replacement of products cannot be guaranteed. Products may be replaced with a product of a similar quality. Non-defective products will not be eligible for warranties. Replacing a warranty item does not include labour charges (these charges will be billed separately). You are responsible for any shipping cost of the warranty product to Midstream Cycles. Product failure due to a crash or fall will not be covered under the warranty process.
